Terms and Conditions

1. Information about us and how to contact us

1.1  Who we are. We are Winters Family Farm (t/a “Hunisya sprl”) a company registered in Belgium. Our registered office is at Dorpsstraat 21, 3790 Moelingen. Our registered VAT number is BE0822884652. Our bankaccount is BE78103070404486.

1.2  How to contact us. You can contact us by emailing us at info@blackangusbelgium.be or writing to us at the postal address above.

1.3  How we may contact you. If we have to contact you we will do so by telephone, email or by post, using the contact details you provided to us in your order.

2. Our contract with you

2.1  How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

2.2  If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock or because we have identified an error in the price or description of the product.

2.3  Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. 

3. Our products

3.1 Availability. We will endeavour to ensure that the website does not have any technical problems and that products displayed are available. However, as our products are limited in production runs and released on our website in product drops for which there is high-demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.

3.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours and portions accurately, this may vary on our website. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time.

4. Providing the products

4.1  The countries accept orders from. We only sell to people in France, Netherlands, Belgium, UK, Germany and Luxembourg.

4.2 Delivery. We do not provide shipping and delivery.

4.3  When we will provide the products. Once we have processed your order, we will send you an email to confirm when (date and time) you may pick up your order. 

4.4  Pick-up dates. We will send you the time at which you can collect the products as soon as reasonably possible and in any event, 99 days after we confirmed your order.

4.5  We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

4.6  If you don’t show up at the time set for collection. If no one shows up to collect the order and nobody can be contacted, we will send you an email informing you of how to rearrange a new collection time and date.

4.7  If you do not re-arrange a collection. If, after a failed pick-up reservation, you do not re-arrange a new collection time and date, we will contact you for further instructions about the costs of the delay. If, despite our reasonable efforts, we are unable to contact you or re-arrange the collection we may end the contract and section 8.2 will apply.

4.8  When you become responsible for the product. The products will be your responsibility from the time you collect them at our shop. 

4.9  When you own goods. You own the product once we have received payment in full.

5. Price and payment

5.1  Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see section 5.3 for what happens if we discover an error in the price of the product you order. 

5.2  We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. 

5.3  What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

5.4  When you must pay and how you must pay. You must pay for the products when you come and collect them. We accept payment for orders in cash or by direct bank transfer.

6. Your rights to end the contract

6.1 Ending the contract if what you have bought is faulty or misdescribed. You may have a legal right to end the contract (or to get the product replaced).

6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (b) below the contract will end immediately for any products which have not been provided. The reasons are:

(a)  we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; and

(b)  there is a risk that supply of the products may be significantly delayed because of events outside our control.

6.3 Exercising your right to change your mind. You have a legal right to change your mind and cancel your order within 7 days after the day you receive the order confirmation. This is only possible if the collection time is not comprised in these 7 days.

7. Returns policy

7.1 Returns. If you are not 100% satisfied with your purchase you can tell us this when the product is presented to you. We will do our best to arrange this.

7.2 Refunds. No refunds after you officially own the goods. 

7.3 Exchanges. Due to the freshness and availability of our products, we cannot hold stock for exchanges. If you are not 100% satisfied with your purchase then you may use our returns policy in accordance with section 7.1 above.

8. Your additional legal right to cancel the contract

8.1 Exercising your right to change your mind. You have a legal right to change your mind and cancel any order you place with us within 7 days after the day you receive the order, in accordance with this section 8. This is an additional and separate right to our returns policy (set out above). 

8.2 Tell us you want to end the contract. To end the contract with us, please let us know by doing the following:

Email. Email us at info@blackangusbelgium.be . Please provide your name, home address, details of the order and, where available, your phone number and email address.

8.3 How we will refund you. As nothing is payed up in advance, no refunds will be done based on the cancellation of an order.

9. Our rights to end the contract

9.1  We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a)  you do not make any payment to us;

(b)  you do not provide us with the necessary contact information;

9.2  You must compensate us if you break the contract. If we end the contract in the situations set out in section 8.1, we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10. If there is a problem with the product

10.1 How to tell us about problems. If there is any problem with the product, this needs to be said before you officially own the goods.

11. How we may use your personal information

11.1  How we will use your personal information. We will only use your personal information as set out in our privacy policy.

12. Other important terms

12.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

12.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.  

12.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. 

12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the sections of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

12.6  Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by Belgian law and you can bring legal proceedings in respect of the products in the Belgian courts.